Don’t Get Hacked!

How to Change Your Victron PIN

Exploring in your motorhome brings unparalleled freedom, but it’s important to stay vigilant about digital security. Recently, some Victron power systems have been compromised due to unchanged default PINs, leading to unexpected power issues. There have been some stories recently of people with an unusual sense of humour, who’ve been sneaking into Victron power equipment and playing around with solar controllers.

The result?

Unwelcome power disruptions and a few headaches.

So, what’s the solution?

Changing the default PIN on your Victron equipment is a simple step that can make a big difference in keeping your equipment – and your travels – running smoothly.

Image of a 100 watt solar panel on white background

Why You Should Change Your PIN

The PIN is a security measure to prevent unauthorised access to your device. By changing it from the default (which is six zeros: 000000), you add an additional layer of security that can protect your device from being tampered with.

How to Change Your PIN

If you have had Victron gear installed in the Motorhome Solar Workshop before 2023, you should have received a sticker in the ‘yellow pack’ we provided at the handover training. This sticker has your changed PIN number written on it. However, if you haven’t changed the PIN yet, click on the linked document below (and also displayed below the link) for a guide on how to do it. 

(for your reference, this pdf file is displayed below)

How to change Victron PIN scaled

Important Notice: Reference Information Below is for Exceptional Instances

The following section contains detailed troubleshooting and PUK code reset information for your Victron power systems. This is advanced information and is typically not required for routine use. It is intended for reference in the unlikely event that standard procedures do not resolve your issues. Please proceed with caution and consult a professional if you are unsure about any steps. Remember, this information is here to assist in exceptional circumstances and should be used judiciously.

Troubleshooting and PUK Code Reset

If in the process of changing your PIN, you encounter a request for a “PUK code”, it means you’re on the wrong track. The PUK code is not the default pin. However, the PUK code serves a very important role, it’s the Master code unique to each device.

If you have forgotten your PIN, the PUK code can help you reset it. This code can usually be found on a small sticker attached to your devices.

For some devices, it may be necessary to remove the screws securing the device to be able to read the PUK code, or you may be able to use a phone camera to take a photo of it. For example, BMV 712 PUK codes are on the back of the display unit, rather than the Shunt.

To reset your PIN using the PUK code, follow these steps:

  • Open the VictronConnect app, and on the main screen, find the device you want to reset.
  • On the same line as the device, to the right-hand side, you will see three dots. Click here to find the option to “Reset pin”.
  • You will then see a screen requesting the PUK code. Enter your PUK code here, always using UPPERCASE letters. There is a box that you can tick to see the code as you enter it, ensuring the code is correct.
  • Once you have entered the correct PUK code, the Pairing PIN will be reset to default (000000).
  • At this point, it is recommended to change the PIN, either to the same number as on the Bluetooth sticker, or, if you prefer, a number that you choose. It is STRONGLY recommended to write this down or save it as a contact on your phone.

Securing your Victron power equipment might not be the first thing you think about when planning your next motorhome adventure, but it’s a critical part of the journey. Just like you wouldn’t leave your front door unlocked at home, you shouldn’t leave your equipment open to digital intruders. By changing your default PIN, you’re taking an important step towards a safer, smoother, and more worry-free travel experience.

Consider too that it’s not just your Victron gear that needs this security upgrade. All your ‘smart’ devices and Wi-Fi routers should have their default PINs changed too. It’s a small effort that can make a big difference.

Bluetooth
Trouble-Shooting

This information is designed to help you connect to/ reset your Victron Bluetooth devices if you are having issues.

Some of these processes can be quite detailed, and there is obviously the risk of short-circuits, blown fuses, etc that can result. It is advised that you take extra care when performing these tasks, and if you are in doubt, please refer to an electrician, or automotive electrician to do the work.

Whilst Motorhome Solar is providing this information, we do not take responsibility for any damage, injury or loss that may be caused by attempting these repairs yourself, or by others unless explicitly permitted by Motorhome Solar or a Victron Agent.

VictronConnect App Troubleshooting

Sometimes the app can have issues with making connection to the products. There are several things we can do depending on your phone and the products you’re trying to connect to.

  • Make sure you have a “Smart” product or a Dongle attached.
  • Make sure you are in range of your product. Bluetooth range is 20 odd meters “line of sight”. Interference through walls etc can reduce this, as well as the Faraday effect in metal-framed vehicles.
  • Whilst anyone can have the App, only one connection can be made to a device at a time, ensure the device is not connected to another phone/tablet. (Usually, the picture is greyed out when already connected).
  • Re-start your phone/tablet.
  • Make sure that your Bluetooth is turned on. This can be done via the “App Tray” – usually just pull down from the top of your screen, there may be other options like airplane mode, vibrate/silence etc.
  • You can also try turning you Bluetooth on and off again from the above “App Tray”.
  • You can go into your Bluetooth settings, and scroll down to your paired devices, from here you can “unpair” the device, then go back to the Victron app and re-pair the device (instructions for this can be found with your information pack we give you when the job was done, or can be sent to you if you require) NOTE: you will need to re-enter the pin number (default is “000000”, or as per the sticker we put near the install).
  • Check that the Victron App has been given the permissions it requires to operate. These permissions can be found in your phone settings.
  • Make sure you have updated the firmware for your device.

Smart Shunt/ BMV 712 troubleshooting

As well as the above, there are things we can do to reset the Victron Smart Shunt.

  • Locate the Shunt, it will be near your batteries, or near your distribution area.
  • From the shunt, there will be a red cable that runs to a positive, there will be a small black fuse holder on this cable.
  • Unscrew the fuse holder (be aware it has a small spring and glass fuse inside, be careful to not let this fuse spring out as it may be damaged) and wait for 10-20 seconds.
  • Re-insert the fuse into the holder and screw it together.
  • Test the connection again. If it still is unsuccessful, refer to the section for “PUK code reset”

Orion Smart DC-DC Chargers

Orion DC-DC chargers come in several formats to suit the combination of start and house batteries. The reset process is similar to the Smart Solar process.

On the Orion, it has 4 screw-terminals on the face, two labelled “Input” and two labelled “Output”. There will also be a pair of fuses that both the positives run to.

  • To reset the controller, we need to remove all power sources for 30 seconds.
  • First, unscrew the positive “input” terminal, or remove the screws from the fuse holder on the input side, and disconnect the wire.
  • Then unscrew the positive “output” terminal, or remove the screws from the fuse holder, and disconnect.
  • Wait 30secs – 1 minute after all lights extinguish.
  • Replace the Output side first.
  • Replace the Input connection.
  • Test the connection again. If unsuccessful, refer to the section for “PUK code Reset”.

Blue Smart Chargers

  • Victron mains chargers require to be plugged into a 230V supply to be accessed from the VictronConnect App.
  • Since the connection is reset every time, we usually do not see issues with these units. However, if you are still struggling to connect, it may require a PUK reset.

Bluetooth Dongle

The Bluetooth dongle uses a proprietary connection (V.E Direct) to connect the dongle to a Victron device. The dongle itself is powered through the connection.

  • Ensure that the dongle is plugged into the V.E Direct port.
  • There is a white button labelled “Reset Pin”.
  • Press and hold the Reset PIN button for 5 seconds.
  • Both LEDS will flash twice to confirm the pin has been reset to default (000000).

Smart Solar Controllers

This section refers specifically to the Victron “Smart Solar” range, if your controller is a “Blue Solar” there is no in-built Bluetooth connection. It may still be connected via a Bluetooth Dongle. If so, please refer to the “Bluetooth Dongle” section.

On the controller, there are 4 screw terminals on the face, two labelled “PV” and two labelled “Battery”. There will also be a pair of fuses that the positives of the solar and battery run to (75/10 and 75/15 controllers have an inbuilt battery fuse on the left of the screw terminals, and an external solar fuse).

  • To reset the controller, we need to remove all power sources for 30 seconds.
  • First, unscrew the positive PV terminal, or remove the screws from the fuse holder on the solar side, and disconnect the wire (BEWARE! The solar system can have high DC voltages – up to 150V or so, depending on the array).
  • Then unscrew the positive Battery terminal, or remove the screws from the fuse holder, and disconnect.
  • Wait 30secs – 1 minute after all lights extinguish.
  • Replace the BATTERY side first.
  • Replace the PV connection.
  • Test the connection again. If unsuccessful, refer to the section for “PUK code Reset”

PUK Code Reset

The PUK code is a Master code that is unique to each device. PUK codes can be found on a small sticker attached to your devices. It may be necessary to remove the screws securing a device to be able to read the PUK code, or you may be able to use a phone camera to take a photo of it. BMV 712 PUK codes are on the back of the display unit, rather than the Shunt.

  • Once you have the PUK code, you can go into the VictronConnect app, and on the main screen find the device you want to reset.
  • Still on the main screen, on the same line as the device, to the right-hand side will be three dots, here it will have the option to “Reset pin”. This will bring up a screen requesting the PUK code.
  • There is a box that you can tick to allow you to see the code as you enter it to ensure the code is correct.
  • PUK codes always use UPPERCASE letters.

Once you have entered the correct PUK code, the Pairing PIN will be reset to default (000000).

It is recommended to change the PIN, either to the same number as on the Bluetooth sticker or, if you prefer, a number that you choose. It is STRONGLY recommended to write this down or save it as a contact on your phone.

Click on the button below for further troubleshooting details, including specific Apple or Android information.

Ready to Secure Your Journey with Victron?

Contact us to schedule a free consultation for your Victron power systems. We’ll help you secure your equipment with the right PIN settings, ensuring safe and worry-free travels. Get in touch today for a safer journey tomorrow.